As of July 1, 2025 SAMO ONDOH Indonesia is under new management.

If you have issues related with your order from before this date please contact our customer support and we will connect you with the previous management.

We process ready orders within one working day.

You will receive your purchase within 3-5 business days after it has been processed by our team. Tracking will be available H+2 via email.

Please ensure the following information is accurate:
Email / Address / Zipcode / Phone number /

The shipping company will contact you if any issues arise during delivery. Be sure to double-check that your phone number is correct.

Should you choose to arrange an independent third-party delivery, please make sure to provide SAMO ONDOH with order processing time. SAMO ONDOH reserves the right to arrange and refuse third party delivery time requests. 

Samo Ondoh Indonesia only serves the Indonesian market. For orders to countries outside of Indonesia, please refer to samoondoh.com

Yes.

We accept Visa, Mastercard, Danamon, CIMB Niaga, Akulaku PayLater, BNI, BRI, GoPay, Mandiri, Permata.

All returns and exchanges require prior approval.

Please contact our customer service within 48 hours of receiving your package. Please make sure your pieces are returned to us in new and unused condition with original and complete SAMO ONDOH packaging. Unboxing videos should be unedited, continuous shot and in full view of product. Should the package arrive to you in damaged condition via our shipping partners, please be sure to document this prior to opening for our insurance claims. Should you choose to arrange an independent third party delivery, SAMO ONDOH is released from any responsibilities for damages incurred towards goods in transit.

Please contact our customer service to arrange a return.

To protect your return package to us, please pack carefully with all original SAMO ONDOH packaging when shipping back. SAMO ONDOH Indonesia is also not responsible for any SAMO ONDOH products purchased outside of Indonesia. If you are unable to provide proof of purchase within Indonesia, SAMO ONDOH Indonesia has the right to refuse assistance.

As of July 3, 2025 SAMO ONDOH Indonesia is under new management. If you have issues related with your order from before this date please contact our customer support and we will connect you with the previous management.

We do not offer an exchange service.

We will process the refund approval within 7 days after the package arrives at SAMO ONDOH Indonesia warehouse and passes the inspection process. The actual refund will be handled by your card issuer and typically takes 3 to 18 days to reflect in your account after the approval from our side is completed.

At SAMO ONDOH Indonesia, we want you to be completely satisfied with your purchase. We apologize if we have made a mistake in delivering your order and will be responsible for delivery costs. Please contact our customer service for assistance.

When you purchase in Korea, return or exchange should be made in Korea within 7 days after purchase.

SAMO ONDOH Indonesia is also not responsible for any SAMO ONDOH products purchase outside of Indonesia. If you are unable to provide proof of purchase within Indonesia, SAMO ONDOH Indonesia has the right to refuse assistance.

No.

The color of the product may appear differently on the screen depending on the monitor's color settings, sunlight, or lighting. Please note that this is not considered a valid reason for a free exchange or return.

Please note that deformation/discolour may occur when exposed to oil, moisture and direct sunlight.
Please be careful not to contaminate it because the gloss or color may deteriorate due to cosmetics and perfumes.
Avoid wearing bright products and clothes that can stain easily (dark blue wool, jeans, etc.) due to friction when wearing them.
The material may crack or wear during use.
Fabric that has been deformed due to discoloration or contamination cannot be restored.

If it is contaminated, wipe it with a dedicated cream or soft cloth immediately to prevent deformation, and never use general detergent.

Dye, deformation, and peeling due to consumer carelessness cannot be compensated, so when storing the product, put it in a dust bag and store it in a place where the temperature and humidity are not high.

Due to the nature of the material, there may be wrinkles, marks, spots, and fine scratches, which are not included in the reasons for defects.

Color and size errors, unremoved threads, fine shaking of sewing lines, and the smell of fabric are not product defects.

The size may differ by 1-4 cm depending on the measurement method and location.

Nappa has the classic leather texture, moist and rich. Goat has smooth, soft texture and alluring sheen. The biggest difference between Nappa and Goat is the alluring glossy shine which is more stand out in Goat.
The characteristic of Savage is its texture, which features deep crack on the surface.
Brushed has a matte texture.
Please follow the link to a reference photo.

We recommend the utility bag in L size which is popular for storing books and laptop.